Frequently Asked Questions

Gaming system for operators and distributors.

Getting Started and Choosing a System

  • Getting started with ICG is simple. Most of the time, approvals take about 24-48 hours from you being approved to you earning money! Contact us and from there, your distributor will:

    1. Help you find the gaming system(s) that work for you

    2. Apply to get set up with an account

    3. Complete a software agreement

    4. Receive logins for software

    5. Purchase points or credits (if that system requires points or credits)

    6. Start earning

  • Yes. We always recommend demoing before you commit to a gaming system. Ask your ICG sales representative for a demo.

  • A gaming system is a complete suite to manage the promotional gaming side of the business. 
    They come with:

    ✺ Point of Sale - For you to complete sales, redemptions, reports, etc

    ✺ Gaming Suite - Complete fleet of games all with unique features and design

    ✺ Jackpot Display - A special set of prizes in addition to normal game prizes

  • Some gaming systems restrict how close operators can be to each other. This is required by the manufacturers, not ICG. It takes about a week to get approved.

    Among our various gaming systems, only the following require approval for use:

    ✺ 100+
    ✺ Big Daddy Dragon
    ✺ Black Mamba
    ✺ Diamond Dragon
    ✺ Fortune 2 Go
    ✺ Golden Dragon
    ✺ GrandX
    ✺ Magic City
    ✺ Ocean Sweeps
    ✺ River
    ✺ Tiger Sweeps
    ✺ Thunder 7

  • We are on your side and want you to be profitable with the best gaming system for you. If you choose a gaming system that doesn't work for your specific situation, we will of course try to solve the situation. If a software issue cannot be resolved through troubleshooting, then you and your ICG Sales Representative:

    1. Come up with plan of which system to move balance (given all rates are different, transfer may not be on a 1:1 ratio)

    2. You close out all of your customer accounts

    3. Balance is transferred to new system

    Closing out can take up to a week since you will need to give prior notice to all your customers.

  • Web or cloud based software is hosted on a remote server accessible via the cloud. Server based software is stored on site at the exact location where the business is located. Almost all new Gaming Systems are web based.

    Pros of a web or cloud based system:

    • No maintenance

    • Upgrades are fast

    • Data stored remotely

    • Accessible wherever there is internet access

    Cons:

    • Cannot access system without the internet

    Pros of a server based system:

    • Can work without access to internet

    Cons: 

    • Requires an actual install

    • More expensive to setup

    When the promotional gaming industry started in 2003, all systems were server based because of the lack of technology. Today, where everyone has a smart phone and the internet is everywhere, we are seeing that almost all systems are moving to web based. 

Gaming system for operators and distributors.

System Performance, Gameplay, and Features

  • Net revenue is the dollar amount you are left over with after all prizes have been redeemed. Hold is the percentage you are left over with after all prizes have been redeemed. 

    If a business has $100 in sales, and $60 in prizes, then you are left with $40. In this scenario, the net revenue is $40.  

    If a business has $100 in sales, and $60 in prizes, then you are left with $40. In this scenario, the hold percentage is 40%.  

    Factors that can have an impact with raising or lowering your hold from most to least are:

    ✺ Gaming System chosen
    ✺ Promotions
    ✺ Redemption policy
    ✺ Customer Type

    Over a month or so the hold will level out, but expect a varying hold from high to low on a day-to-day basis. Most systems average between 20-50%.

  • Winnings are determined by the next prize in the prize pool. The prizes are already created and set in order. The order is unknown, so no matter when and how the games are played, the result will always be the same.

    Now, what makes this a little tricky, is that sometimes some customers will win, then reinvest their winnings to keep playing, this is called a win-to-play customer. A customer that wants to win, for the sake of getting more play.

    Each gaming system uses a different prize pool so therefore will have a different winning ratio.  Some system winning ratios are:

    High Volatility - Infrequent Wins, and biggest amounts

    Mid Volatility - Mid Wins, and mid amounts

    Low Volatility - Frequent wins, and smaller amounts

    Depending on your customers, you may want a system that has a specific winning ratio. Ask your ICG sales representative for suggestions.

    NOTE: These systems do not have algorithms, or any random number generators (RNG). Only prize pools are used.

  • You may contact us through:

    Your ICG sales representative
    For all pricing, software suggestions, general inquiries, and situations that require more in-depth research. (Use the email format [name]@internetcafe.games)

    ICG Support
    For software changes, invoicing, payments, top-ups, general inquiries

    ✺ Text: 702.209.0185
    ✺ Whatsapp: 702.209.0185
    ✺ Email: info@internetcafe.games

  • Most gaming systems don't have an option to adjust the winning percentage. In some really bizarre and extreme situations, where a store has had a hold outside of the expected range over a 2-3 month period, the winning percentage may be modified.

    How customers win and what they win is the most important part of any gaming system. The software companies have figured out what settings work best with their software and want to keep the winning percentages with the algorithm they have already identified as the most successful.

  • Promotions are features built into the different gaming systems. Promotions are designed to give your players freebies. If you use one of the built in promotions, the gaming system does not charge for use. Here are some of the Promotions available:

    ✺ Free 100 - This awards a free amount of points to a player's account.  Usually no purchase is tied to this

    ✺ Cashback - Awards extra points to a players account if they reach a minimal balance without redeeming

    ✺ Bounceback - Purchase Promotions such as 500 free with $20 purchase

    ✺ Referrals - Rewards customers for bringing you other spending customers

    Promotions do vary from gaming system to gaming system. Not all promotions are the same from system to system, or available on each gaming system.  

    If you use promotions that are built into the system, then you are not charged for those points.  

    If you choose to give points to your players by doing your own promotion (one that isn't built in), the manufacturers do charge for those points. 

  • Compliance settings are different modes that gaming systems can be set to fit within the various laws. Some examples are:

    • Skill - Allows players the opportunity to influence the outcome

    • Pre Reveal - Mostly this feature allows the player to see a game result before they do the spin. There are many different types of pre reveal out there

    Some territories require different settings to operate. You should always consult your attorney to ensure the proper system settings and use.

  • Fish games work differently than other games. They combine all winnings and credits into one "pot". They do not show the complete history of the shooting. That would be too many records for any system to hold. So in turn they combine everything.

Gaming system for operators and distributors.

Payments, Pricing, and Billing

  • Our software is FREE. We only charge you for the points (or credits) for each system. Please contact us for rates. Some systems offer volume discounts.

  • No. There is no back office or setup fee associated with any of the gaming systems we distribute. The only costs involved are what the manufacturer charges. Some charge upfront for points, some charge after for points. Depends on the product you choose, but there is no back office or setup fee.

  • We have many payment options. After you complete the software agreement, you will be emailed an invoice from info@internetcafe.games. On this invoice the different payment methods will be listed.

    Credits are generally applied within 15 minutes of payment.

  • You can pay your ICG invoice by wire transfer, credit or debit card, Tier Lock, or PayLightning balance. All purchases include a detailed invoice, and you can request a statement to review your payment history.

  • A store owner purchases points, basically the number of sales his store can do.

    Example: A store owner invests $100 for 400 points. The points are what the store owner sells and redeems to your customers. If a customer purchases $20 from you, then 20 points are removed from your points balance of 400.

    The customer then plays out the points. Each game is different, every spin or move costs the player points; sometimes 1, sometimes 20.

    When your customers win a prize, they can either continue playing until no points are left, or redeem their winnings. So let's say one of your customers chooses to redeem 5. The store owner would redeem the customer the 5 points and the system would then add 5 to the existing balance in the store owner's bank of points. (Starting points) 400 - 20 (sale) + 5 (redeemed) = 385 left in credits.

  • This accounting method is where you pay for the use after you make a profit. The billing period is Monday - Monday 5 am - 5 pm EST. Monday you will receive your invoice via email. We ask that you complete the invoices Monday as you have already earned the revenue from the previous week.

    The invoiced amount is based on your net revenue. Contact your ICG sales representative for exact terms as they vary from system to system depending on your choice. Contact us if you do not have an ICG sales representative.

Gaming system for operators and distributors.

Policies and Store Operations

  • ICG may provide a refund, replacement points, or access to an alternate system if a product issue prevents normal use. Terms vary based on the situation, so please see our refund policy page for full information.

  • If the store does redemptions, giving something to a customer is a delicate process. Some stores have only management handle redemptions because of the security factor.  

    Some stores do redemptions only during certain hours, and for a maximum dollar value. This way any exposure that the store has is spread out.

    Anything redemption related is a decision the management of each store makes, not a decision of the software.