Refund, Credit Transfer, System Migration & Security Deposit Policy

Internet Cafe Games (ICG)

1. Purpose & Scope

This policy outlines ICG’s standards for refunds, credit protection, system migration, and the handling of Security Deposits. These policies apply to all clients using ICG gaming systems, software, or services.

2. Refund, Credit Transfer & System Migration Policy

2.1 Credit Guarantee

ICG guarantees that all gaming credits purchased through our company will function on the gaming system provided.
If credits do not function as intended, ICG will:

• Correct the issue, or

• Transfer unused credits to a compatible alternate gaming system.

If a gaming system malfunctions, becomes disabled, or is no longer available, remaining credits will be transferred to a similar system to ensure uninterrupted operations.

2.2 System Closure & Migration Rights

Clients may close or discontinue use of an ICG gaming system at any time.

To initiate closure:

• The system must be fully shut down.

• All players must be locked out.

• The client must submit a closure request through their assigned ICG Representative.

Upon closure, unused credits may be transferred to a similar or compatible ICG system at the client’s request. Restrictions Apply. 

2.3 Refund Eligibility (First 3 Days Only)

If the gaming system does not meet your needs and you choose not to migrate to a similar system, you may request a partial monetary refund within 3 calendar days of receiving software access.

Refunds issued within this period:

• Are partial,

• Are based on actual software usage,

• Exclude all non-refundable fees.

2.4 After 3 Days — No Monetary Refunds

After the 3‑day period:

• No cash, card, wire, crypto, or monetary refunds will be issued under any circumstances.

• Continued use of any ICG system beyond 3 days constitutes full acceptance of the product and all related charges.

• This restriction does not apply to Security Deposits.

2.5 Credit Protection After 3 Days

After the refund period expires:

• Credits remain protected and may be transferred, replaced, or reissued on a similar system at ICG’s discretion.

• Credit transfer or system migration is the sole remedy available after 3 days.

• Gaming credits have no cash value and are not redeemable for money.

2.6 Non-Refundable Fees

The following fees are non-refundable at all times, regardless of usage or timing:

• Setup and onboarding fees

• Licensing fees

• Payment processing fees

• Third‑party service fees

2.7 Exceptions & Limitations

ICG may deny refunds, credit transfers, or system migrations in cases including, but not limited to:

• Misuse, abuse, or policy violations

• Fraudulent activity or chargeback attempts

• Regulatory, legal, or compliance restrictions

• Incompatibility caused by third‑party hardware, networks, or operator actions

2.8 Requests & Support

All refund requests, system closures, and credit transfer requests must be submitted through your assigned ICG Representative.

3. Security Deposit Policy

3.1 Purpose of the Security Deposit

The Security Deposit protects ICG against:

• System misuse or abuse

• Chargebacks or fraudulent activity

• Unpaid balances or outstanding invoices

• Damage to equipment, software, or digital assets

• Violations of ICG policies, licensing terms, or compliance requirements

The Security Deposit is not a credit purchase, not a prepayment, and not governed by the refund rules in Section 2.

3.2 Deposit Amount & Collection

• The deposit amount is determined during onboarding based on system type, licensing level, and risk profile.

• The deposit must be paid in full before system activation.

• No system access, credits, or services will be provided until the deposit is received.

3.3 Conditions for Deposit Refund

A Security Deposit may be refunded only when all of the following conditions are met:

System Closure Requirements

• Formal closure request submitted to your ICG Representative

• System fully shut down and players locked out

• All outstanding balances paid in full

Account Standing Requirements

• No open invoices or unpaid fees

• No active disputes, chargebacks, or investigations

• No policy, licensing, or compliance violations

System Condition Requirements

• No evidence of tampering or unauthorized modifications

• No damage to digital assets or system integrity

• No prohibited third‑party integrations

3.4 Deposit Refund Timeline

If all conditions are met:

• Refunds are processed within 30 business days of system closure and final account review.

• Refunds are issued to the original payment method or an approved alternative at ICG’s discretion.

• Timelines may be extended if audits, investigations, or compliance reviews are required.

3.5 Reasons a Security Deposit May Be Withheld

ICG may partially or fully retain the Security Deposit for:

• Unpaid invoices or outstanding balances

• Chargebacks or attempted chargebacks

• Fraudulent activity or policy violations

• Misuse, abuse, or system damage

• Unauthorized system modifications

• Regulatory or compliance issues caused by the client

• Costs incurred to restore, repair, or secure the system

A summary of deductions will be provided if funds are withheld.

3.6 Non-Refundable Situations

The Security Deposit becomes non-refundable if:

• The client abandons the system without formal closure

• The client refuses to lock out players or disable the system

• The account is terminated for fraud, abuse, or policy violations

• The client initiates a chargeback

• The client fails to respond to ICG regarding account issues

• The system is used in a prohibited or illegal manner

3.7 Requests & Support

All Security Deposit refund requests must be submitted through your assigned ICG Representative. ICG may require identity verification or additional documentation before processing.