Know your Customer Policy

Internet Cafe Games (ICG)

1. Introduction

To comply with applicable laws, industry standards, and risk‑management obligations, our company implements a formal Know Your Customer (KYC) program. This program is designed to verify the identity of all customers, prevent fraudulent activity, and ensure the lawful use of our services. Identity verification is conducted through our authorized third‑party provider, SumSub, which specializes in secure and compliant digital identity verification.

2. Purpose of KYC

The objectives of our KYC program include:

• Confirming the identity of all customers

• Preventing fraud, identity theft, and unauthorized account use

• Complying with regulatory and contractual obligations

• Ensuring the integrity and security of our platform

• Supporting ongoing monitoring and risk assessment

Completion of KYC is mandatory for all customers seeking to access or continue using our services.

3. Verification Requirements

Customers are required to provide accurate and complete identity information, including:

• Full legal name

• A valid, government‑issued photo identification document

• Any additional information reasonably requested to verify identity

Verification is performed exclusively through SumSub, which conducts document authentication, biometric checks, and fraud‑prevention screening. We do not accept aliases, nicknames, or non‑legal names for verification purposes.

4. Verification Process

Upon receiving a secure KYC link, customers must complete the verification steps through SumSub’s platform. SumSub will review the submitted information and determine whether the identity is:

• Approved

• Rejected

• Requires additional documentation

Customers will be notified if further information is needed. Accounts cannot proceed through onboarding or remain active without successful verification.

5. Re‑Verification Requirements

To maintain compliance and ensure ongoing accuracy of customer information, we may require customers to complete periodic KYC re‑verification. Re‑verification typically occurs every six months, or sooner if:

• Regulatory requirements change

• Risk indicators are identified

• Account information is updated

• SumSub flags the account for review

Customers will receive a notification when re‑verification is required.

6. Refusal or Failure to Complete KYC

If a customer declines to complete KYC or fails to provide required information:

• The account may be suspended or restricted

• Access to services may be denied

• Transactions may be delayed or cancelled

• The matter may be escalated to our Compliance team for review

KYC completion is a condition of service, and refusal may result in termination of the customer relationship.

7. Data Protection & Privacy

All identity information is processed through SumSub’s secure, encrypted infrastructure. We do not store identity documents outside of SumSub unless required by law or regulatory obligations. Customer data is handled in accordance with:

• Applicable privacy laws

• Our internal data‑protection standards

• SumSub’s certified security protocols

We do not sell, trade, or misuse customer identity information.

8. Accuracy of Information

Customers are responsible for ensuring that all information provided during the KYC process is accurate, complete, and up to date. Providing false, misleading, or fraudulent information is strictly prohibited and may result in:

• Immediate account suspension

• Termination of services

• Reporting to relevant authorities, where required

9. Regulatory Compliance

Our KYC program aligns with industry best practices and applicable regulatory frameworks governing identity verification, fraud prevention, and customer due diligence. We reserve the right to update this policy as regulations evolve.

10. Contact Information

Customers with questions regarding the KYC process, re‑verification, or data handling may contact our support team for assistance. However, we cannot override or bypass verification requirements under any circumstances.

Frequently Asked Questions

What is KYC?

KYC, or Know Your Customer, is a standard identity‑verification process used to confirm that customers are who they claim to be. It helps prevent fraud, protect accounts, and ensure compliance with regulatory and industry requirements.

Why do I need to complete KYC?

KYC is required to:

• Verify your identity

• Protect your account from unauthorized use

• Prevent fraud and misuse of services

• Comply with legal and contractual obligations

Without completing KYC, we cannot activate or maintain your account.

How do I complete KYC?

You will receive a secure link to complete verification through our trusted provider, SumSub. The process typically includes:

• Uploading a valid, government‑issued photo ID

• Completing a quick liveness check

• Confirming your legal name and basic information

The entire process usually takes just a few minutes.

What documents are accepted?

SumSub accepts most government‑issued photo IDs, including:

• Passports

• Driver’s licenses

• National identity cards

Documents must be valid, unexpired, and clearly legible.

Can I use a nickname or alias for KYC?

No. KYC requires your full legal name exactly as it appears on your government‑issued ID. You may use a preferred name for communication after your identity is verified.

How long does verification take?

Most verifications are completed within minutes. If additional information is required, SumSub will notify you and guide you through the next steps.

What happens if my verification is rejected?

If your verification cannot be completed:

• You may be asked to resubmit your documents

• You may be asked to provide additional information

• Our team may contact you for clarification

Your account cannot proceed until verification is successfully completed.

Do I need to complete KYC more than once?

Yes. To maintain compliance and ensure your information remains accurate, we may request periodic re‑verification, typically every six months. You will receive an email notification when re‑verification is required.

What if I decline to complete KYC?

If you choose not to complete KYC:

• Your account cannot be activated

• Access to services may be restricted or suspended

• We may be unable to process transactions or continue onboarding

KYC is a mandatory requirement for all customers.

How is my personal information protected?

Your information is processed securely through SumSub’s encrypted verification platform. We do not store your identity documents outside of this system unless required by law. Your data is handled in accordance with applicable privacy regulations and our internal security standards.

Who can I contact if I have questions?

If you need assistance with KYC or have questions about the process, our support team is available to help. We are committed to ensuring a smooth and secure verification experience.